Refund & Cancellation Policy

We are committed to providing transparent and fair usage of our paid services. Please read the following refund and cancellation terms carefully before making any payments.

• Free Plans: Most products offer a free or freemium plan. No refunds are applicable for free usage.
• Paid Subscriptions: If you are not satisfied with a paid service, you may request a refund within 7 days of the original payment date.
• Eligibility for Refund: Refunds are applicable only if technical issues from our side prevent access or usage and we are unable to resolve them within 3 business days.
• Non-Refundable Items: Customized services, consultations, setup fees, or usage beyond the 7-day period are non-refundable.
• How to Request: Send an email to [email protected] with your account ID, transaction ID, and reason for the refund.
• Processing Time: Approved refunds are credited within 5-7 business days to the original payment method.
• Subscription Cancellation: You may cancel your subscription anytime, but no refunds will be issued for the remaining billing cycle unless otherwise agreed.

Genex Web Services reserves the right to update this policy at any time. It is your responsibility to check this page for changes.